PARTS & ACCESSORIES RETURN POLICY

Golfy (PTY) LTD

1. INTRODUCTION

This Parts & Accessories Return Policy outlines the terms and conditions for returning products purchased from Golfy (PTY) LTD.

By purchasing from us, you agree to the terms contained in this policy.

2. RETURN ELIGIBILITY

Returns may be accepted under the following conditions:

• Items must be returned within 14 days of delivery

• Products must be unused, undamaged, and in original condition

• Items must include original packaging, labels, and accessories

• Proof of purchase or invoice must be provided

3. NON-RETURNABLE ITEMS

The following items are non-returnable:

• Used or installed parts

• Custom-made or personalised products

• Clearance or sale items

• Products damaged due to misuse or improper installation

4. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos or videos showing the issue.

Once verified, we may arrange:

• A replacement

• Store credit

• A refund where applicable

5. RETURN PROCESS

To request a return or exchange:

• Contact our support team

• Provide your order number

• Submit images or details of the issue

• Wait for return approval before shipping the item back

Returns sent without prior approval may not be accepted.

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a tracked courier or delivery service.

7. REFUNDS

Once returned items are received and inspected, approved refunds will be processed to the original payment method within 7 business days.

Please note:

• Original delivery charges are non-refundable

• Processing fees may apply where applicable

8. EXCHANGES

Exchanges are subject to product availability. If the requested item is unavailable, an alternative solution may be offered.

9. ORDER CANCELLATIONS

Orders may only be cancelled before dispatch or processing. Once an order has been shipped, cancellation may not be possible.

10. CONTACT US

Golfy (PTY) LTD

For all return and refund enquiries, please contact our support team through our website contact page or official business communication channels.